Reference

Terms and Conditions That Govern Your wak500 Account

These terms set out the rules between you and wak500 — what you agree to when you open an account, deposit funds, and use any part of the lobby.

Account eligibility by regionDANA, OVO, GoPay deposit rulesWithdrawal and verification conditionsAccount suspension and closureHow disputes are handled
wak500 Terms and Conditions That Govern Your wak500 Account
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

Your account with wak500 is personal to you. We apply security measures to protect account access, including OTP verification at login and when you request a withdrawal. We retain your account data for as long as your account remains active and for a period after closure, in line with standard operational practice. You can request a review of the data we hold, or ask us to close your account, by contacting support through live chat or email with your account ID.

Account Security

OTP verification is required at login and at each withdrawal request. If you suspect unauthorised access, contact support immediately through live chat with your registered wallet reference.

Data Retention

We keep your account and transaction records while your account is open and for a defined period after closure. This includes deposit records for DANA, OVO, and GoPay transactions.

Cookies and Session Data

We use session cookies to keep your account active during a browsing session. Closing your browser ends the session. You can clear cookies through your device browser settings at any time.

Requesting Changes or Closure

To request a data review, account correction, or account closure, contact us via live chat or email. Include your account ID and the wallet — DANA, OVO, or GoPay — linked to your account.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a question about your account agreement, our support team is here to help. You can reach us through live chat, email, or our in-app message centre. When contacting us about a terms-related matter, include your account ID and a brief description of the issue so we can get to the right answer faster.

Team online

Live Chat

Open the chat window from your account dashboard. Share your account ID and describe the terms question — a support agent will respond directly.

Email Support

Send your terms or account query to our support address listed in your account settings. Include your registered wallet — DANA, OVO, or GoPay — for faster identification.

In-App Messages

Use the message centre inside the wak500 app to raise a terms question. Thread history is saved so you can follow up on any open issue without repeating context.

Common Questions About the wak500 Terms

These are the terms questions we hear most often. If your question is not covered here, reach out through live chat or the in-app message centre and we'll clarify directly.

Yes. Creating an account on wak500 means you have agreed to these terms. Your first deposit — whether via DANA, OVO, or GoPay — is made under that agreement.

We publish updates directly on this page. Continuing to use your account after an update means you accept the new version. We do not send individual notices for each change.

Access depends on local law and is available only where permitted. You are responsible for checking whether your region allows this type of service before opening an account.

Gather your DANA transaction reference number and contact support via live chat. We will cross-check the wallet transaction against our system and resolve the balance discrepancy.

Contact support by live chat or email with your account ID and the wallet linked to your account — DANA, OVO, or GoPay. We will confirm what data we hold and the review process.

Accounts can be suspended for suspected fraud, use from an ineligible region, or breach of the account rules. We will notify you through your registered contact and explain the next steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.