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How wak500 Handles Your Personal Information

This Privacy Policy explains what personal data wak500 collects when you open an account, make a deposit via DANA, OVO or GoPay, and use the lobby — and exactly what we do with it.

Account data protectionDANA, OVO, GoPay payment privacyYour right to access your dataNo data sold to third partiesSecure data retention
wak500 How wak500 Handles Your Personal Information
HOW WE PROTECT DATA

Our Approach to Data Handling and Account Security

We've built our data practices around four principles: collect only what is necessary, store it securely, keep it no longer than required, and make it accessible to you on request. Every account session on wak500 runs over an encrypted connection. Payment data connected to DANA, OVO and GoPay transactions is handled by the payment processor under their own security standards, and we receive only the reference data needed to confirm your deposit or withdrawal is complete.

Encrypted Connections Every session on wak500 — whether you're checking your account balance or completing a GoPay deposit — runs over SSL encryption to protect data in transit.
Cookie Usage We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.
Data Retention Policy Account data is kept for as long as your account is active and for the period required by applicable obligations. Closed accounts have their data reviewed and reduced to the minimum required.
Your Access Rights You can request a copy of your personal data, ask us to correct inaccurate records, or request deletion of data we are not legally required to keep — contact support to start the process.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is handled, want to request a correction, or need to know what we hold on your account, our support team is the right place to start. You can reach us through live chat inside the lobby, by email, or through our help desk — all channels are staffed to handle data requests alongside general account queries.

Team online

Live Chat

Open the chat icon inside your wak500 account. Raise your data request directly and a support agent will log it and respond with next steps.

Email Support

Send your data or privacy query to our support email address shown in the account help section. Include your registered mobile number for faster matching.

Help Desk Ticket

Submit a help ticket through the support tab in your account dashboard. Data access and deletion requests are handled as a priority category.

Common Questions About Your Privacy on wak500

These are the questions we hear most often about how your data is handled. If your question isn't covered here, reach out through live chat or the support help desk and we'll respond directly.

We collect your name, email address, mobile number and date of birth at registration. Transaction references from DANA, OVO or GoPay deposits are also logged to match payments to your account.

We share data only with payment processors — DANA, OVO, GoPay — and only the minimum needed to process a transaction. We do not sell your personal data to marketing companies or unrelated parties.

Contact our support team via live chat or email with your registered mobile number. We'll verify your identity and provide a summary of the personal data held on your account.

Yes. You can request deletion of data we are not legally required to retain. Submit a request through the help desk ticket system and we will review what can be removed and confirm the outcome.

We keep your data while your account is active and for any period required by applicable legal or regulatory obligations. After an account is closed, data is reduced to the minimum legally necessary.

We use session cookies for login continuity and analytics cookies to understand lobby usage patterns. You can manage or disable cookies at any time through your browser's settings without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.