Reference

How wak500 Handles Your Rights and Account Terms

These legal terms set out what we expect from you and what you can expect from us — covering account eligibility, data handling, and access conditions that depend on local law and eligible regions.

Jurisdiction-dependent accessAccount data handled with careDANA, OVO, GoPay wallet terms applySupport available via accountTerms subject to local law
wak500 How wak500 Handles Your Rights and Account Terms
LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Questions

For anything related to your account terms, a data request, or a question about how your DANA, OVO or GoPay transaction is recorded, you can reach us through the channels below. We handle legal and policy queries separately from general support — flag your message clearly so we route it to the right team without delay.

Live Chat via Account Open the chat icon inside your logged-in account. Flag your message as a legal or policy query and we route it to the correct team directly.
Email Policy Team Send your data request, account closure request or terms question to our support email. Include your registered account name and the wallet type you use.
Account Help Centre The Help Centre inside your account lists common legal questions including data retention, eligibility and how to submit a formal dispute or correction request.
ACCOUNT SECURITY POSTURE

How We Protect Your Data and Account Access

Security and transparency around your account are not afterthoughts here. From the moment you link a payment method — whether DANA, OVO or GoPay — your session and wallet data are handled under the same security standards that apply to every transaction we process. Here is how each layer works in practice.

Data Handling We collect only what is needed to run your account and process payments. DANA, OVO and GoPay transaction data is retained for compliance only and is not sold to advertisers or third parties.
Cookie and Session Policy Cookies keep your session active and your wallet preference saved. You can adjust cookie settings through your browser at any time; some features may not work fully without session cookies enabled.
Account Access and Login Security Every login triggers a verification step. If we detect an unusual access pattern on your account, we pause the session and notify you through your registered contact before anything is processed.
Data Requests and Corrections You can ask us what data we hold, request a correction, or ask for account closure and deletion of non-retained data. Contact support and we will respond within a reasonable timeframe.

Common Legal Questions About Your Account

These are the questions we get most often about terms, rights and account rules. If your situation is not covered below, reach out through the live chat or email route listed in the contact section above.

Access depends on local law and eligible regions. We do not make a universal eligibility claim. Check whether online gaming access is permitted under your local regulations before opening an account.

Transaction records tied to DANA, OVO and GoPay are kept for compliance purposes only. We do not share that data with third parties beyond what local regulatory requirements require us to report.

Contact our support team via live chat or email, flag it as a data request, and include your registered account name. We will compile and send you a summary within a reasonable timeframe.

Yes. Submit a closure request through support. We will close the account, return any balance via your original payment method, and delete data we are not legally required to retain.

Contact support immediately via live chat. We can freeze your account, review the session log, and walk you through resetting your access credentials step by step.

We notify you through your registered account contact before any material change takes effect. We do not update terms silently — you will have advance notice before changes apply to your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.